Job Title Huawei Service Trainer
Vacancy Deadline(mm/dd/yy)12/15/2016
Languages English, Excellent
Country : Egypt
City Cairo
Job Category: Customer Service, Telecommunications, Training
Job Type: Full Time
Job Level Any
Description : Core responsibilities: Responsible for the capability development of new and
active employees in the corresponding region. Deliver training, design training
materials, and manage capability certification and knowledge base to improve
the employees service standardization and skills as well as enhance the overall
team performance. Responsibility description: 1.Deliver new employee training
in the corresponding region, help with on-board orientation, and facilitate
knowledge sharing and skill learning through di�erent training modes.
2.Develop training materials based on company notices as well as product
knowledge and materials. Optimize and customize the training courses for a
specific region or service team based on the training requests and capacity
weaknesses. 3.Review and certify the employees capabilities in the
corresponding region or service team. Monitor the coverage and the goal
achievement of training. 4.Summarize the routine cases and upload them to
the knowledge base. Guide the corresponding region or service team to output
cases and conduct case review. Identify and correct the mistakes in the
knowledge base.
Qualifications : Education Requirement: In principle, bachelor degree or above in electronics or
related majors. Those who are particularly outstanding can only have a college
degree. For Trainer (Experience Consultant), no major limited. For Trainer
(Technical Consultant), electronics or related majors is required. Experience
Requirement: For Trainer (Experience Consultant), at least one year
experiences in training. Proven to have high potentials. For Trainer (Technical
Consultant), at least one year experiences in training of communication and
electronics product maintenance. Proven to have high potentials. 1. Good
understanding of service personnel etiquette, standards, communication skills,
and corresponding solutions. 2. Be able to train the trainees based on the
training session materials released by the company, such as the
announcements, knowledge, and mobile phone profiles. 3. Be able to hold
training courses for new and full-time employees regularly.
Gender : Any
Car owner Any
Experience : 1 - 2 Years.
Salary (L.E.): Negotiable
Job Contact Email: engy.khaled@star-distrib.com
Vacancy Deadline(mm/dd/yy)12/15/2016
Languages English, Excellent
Country : Egypt
City Cairo
Job Category: Customer Service, Telecommunications, Training
Job Type: Full Time
Job Level Any
Description : Core responsibilities: Responsible for the capability development of new and
active employees in the corresponding region. Deliver training, design training
materials, and manage capability certification and knowledge base to improve
the employees service standardization and skills as well as enhance the overall
team performance. Responsibility description: 1.Deliver new employee training
in the corresponding region, help with on-board orientation, and facilitate
knowledge sharing and skill learning through di�erent training modes.
2.Develop training materials based on company notices as well as product
knowledge and materials. Optimize and customize the training courses for a
specific region or service team based on the training requests and capacity
weaknesses. 3.Review and certify the employees capabilities in the
corresponding region or service team. Monitor the coverage and the goal
achievement of training. 4.Summarize the routine cases and upload them to
the knowledge base. Guide the corresponding region or service team to output
cases and conduct case review. Identify and correct the mistakes in the
knowledge base.
Qualifications : Education Requirement: In principle, bachelor degree or above in electronics or
related majors. Those who are particularly outstanding can only have a college
degree. For Trainer (Experience Consultant), no major limited. For Trainer
(Technical Consultant), electronics or related majors is required. Experience
Requirement: For Trainer (Experience Consultant), at least one year
experiences in training. Proven to have high potentials. For Trainer (Technical
Consultant), at least one year experiences in training of communication and
electronics product maintenance. Proven to have high potentials. 1. Good
understanding of service personnel etiquette, standards, communication skills,
and corresponding solutions. 2. Be able to train the trainees based on the
training session materials released by the company, such as the
announcements, knowledge, and mobile phone profiles. 3. Be able to hold
training courses for new and full-time employees regularly.
Gender : Any
Car owner Any
Experience : 1 - 2 Years.
Salary (L.E.): Negotiable
Job Contact Email: engy.khaled@star-distrib.com
