Employer Zewail City of Science and Technology
Job Title: Administrative Assistant - Information Technology Department
Vacancy Deadline(mm/dd/yy)12/31/2016
Languages English, Excellent
Arabic, Excellent
Country : Egypt
City Giza
Job Category: Administration, Secretarial Work
Job Type: Full Time
Job Level Junior
Description : - Receives inquiries via email or phone, and responds to users by asking
questions in order to determine the nature of the problem and spot the
underlying issues and causes. - Advise users with solution to primary cases
when possible. - Log the issue in to the Help Desk System Manage Engine ,
considering the priority of the request according to the Service Level
agreement. - Assign the task to the concerned engineer. Provide the user with
the completion date and time. - Follow up with users to ensure that issues have
been resolved. Get feedback from users. - Run and compile reports to spot the
common problems and escalate them to the CTO to find a solution to ensure
users satisfaction. - Provides assistance in the understanding and
interpretation of the City policies and procedures, as appropriate, and ensures
that team members are in compliance with policy provisions and standards. -
Ensure that resigned employees cycle is complete before the CTO signs the
clearance forms. - Maintain calendars, schedules and travel arrangements for
the IT team, also screening, analyzing, and responding to incoming
correspondence. - Ensure all IT licenses and contracts are up to date. Follow up
on IT dept engaged projects. - Maintaining day to day financial, purchasing and
administrative work. Assist with preparation of the budget. - Manage the filing,
storage and security of documents. - Prepare official letters and Memos
required. - Performs miscellaneous job-related duties as assigned.
Qualifications : - Basic Computing Skills. - Team Work and Collaboration. - Communication and
influencing. - Attention to details. - Planning and organizing. - Achievement and
delivering results.
Gender : Any
Car owner Any
Experience : 1 - 2 Years.
Salary (L.E.): Negotiable
Job Contact Email: Please send your updated CV to recruitment@zewailcity.edu.eg
Job Title: Administrative Assistant - Information Technology Department
Vacancy Deadline(mm/dd/yy)12/31/2016
Languages English, Excellent
Arabic, Excellent
Country : Egypt
City Giza
Job Category: Administration, Secretarial Work
Job Type: Full Time
Job Level Junior
Description : - Receives inquiries via email or phone, and responds to users by asking
questions in order to determine the nature of the problem and spot the
underlying issues and causes. - Advise users with solution to primary cases
when possible. - Log the issue in to the Help Desk System Manage Engine ,
considering the priority of the request according to the Service Level
agreement. - Assign the task to the concerned engineer. Provide the user with
the completion date and time. - Follow up with users to ensure that issues have
been resolved. Get feedback from users. - Run and compile reports to spot the
common problems and escalate them to the CTO to find a solution to ensure
users satisfaction. - Provides assistance in the understanding and
interpretation of the City policies and procedures, as appropriate, and ensures
that team members are in compliance with policy provisions and standards. -
Ensure that resigned employees cycle is complete before the CTO signs the
clearance forms. - Maintain calendars, schedules and travel arrangements for
the IT team, also screening, analyzing, and responding to incoming
correspondence. - Ensure all IT licenses and contracts are up to date. Follow up
on IT dept engaged projects. - Maintaining day to day financial, purchasing and
administrative work. Assist with preparation of the budget. - Manage the filing,
storage and security of documents. - Prepare official letters and Memos
required. - Performs miscellaneous job-related duties as assigned.
Qualifications : - Basic Computing Skills. - Team Work and Collaboration. - Communication and
influencing. - Attention to details. - Planning and organizing. - Achievement and
delivering results.
Gender : Any
Car owner Any
Experience : 1 - 2 Years.
Salary (L.E.): Negotiable
Job Contact Email: Please send your updated CV to recruitment@zewailcity.edu.eg
